Legal Info
Terms & Conditions
Last Updated: 20th April 2026
Welcome to Future Guardians Training Ltd (“we”, “us”, “our”). These Terms & Conditions govern your use of our website and the booking and delivery of our training courses and services.
By accessing our website or booking a course with us, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.
1. About Us
Future Guardians Training Ltd is a UK-based training provider delivering regulated security and first aid qualifications, including SIA-linked courses.
Contact us: https://futureguardians.co.uk/contact
2. Use of Website
You agree to use this website only for lawful purposes.
You must not:
Misuse the website or attempt to disrupt its functionality
Attempt unauthorised access to systems or data
Use the website in any way that may damage or harm our services or reputation
We reserve the right to restrict or block access where misuse is suspected.
3. Course Bookings & Contract Formation
Bookings may be made via our website, email, telephone, invoice, or third-party booking systems.
By making a booking through any method, you enter into a legally binding contract with Future Guardians Training Ltd.
A booking is confirmed once:
Payment has been received, or
An invoice has been issued and accepted, or
A written confirmation (including email) has been provided by us
We reserve the right to refuse or cancel bookings in cases including (but not limited to) availability issues, incorrect information, or suspected misuse.
4. Eligibility Requirements
Certain courses (including SIA-regulated qualifications) may require learners to meet specific eligibility criteria such as:
Minimum age requirements
Valid identification
Right to work in the UK (where applicable)
It is your responsibility to ensure you meet all course requirements before booking.
Failure to meet eligibility criteria may result in removal from the course without refund.
5. Cancellations, Transfers & Refunds
Under UK Consumer Contracts Regulations, you may have a 14-day cooling-off period when booking services at a distance.
However, if a course is due to take place within this 14-day period and you have agreed for the service to begin immediately at the time of booking, the right to cancel may no longer apply once the course has commenced.
Our cancellation policy is as follows:
Cancellations made more than 14 days before the course start date may be eligible for a full refund (subject to any reasonable administrative fees)
Cancellations made within 14 days of booking but before the course has started may be eligible for a refund, provided the service has not commenced
Cancellations made within 7 days of the course start date are non-refundable
Non-attendance (“no-shows”) are not eligible for refund or transfer
Transfers may be offered at our discretion, subject to availability
By completing a booking, you acknowledge and agree to this cancellation policy.
6. Course Attendance & Conduct
Learners are expected to:
Attend all sessions on time
Participate fully in training activities
Behave professionally and respectfully at all times
We reserve the right to remove any learner from a course without refund if behaviour is deemed unsafe, disruptive, or inappropriate.
7. Assessment & Certification
Many courses lead to regulated qualifications through awarding bodies such as Highfield Qualifications.
Certification is subject to:
Full attendance
Successful completion of required assessments
Meeting awarding body criteria
We cannot guarantee certification if assessment standards are not met.
8. Intellectual Property
All content on this website and within training materials is owned or licensed by Future Guardians Training Ltd unless otherwise stated.
You may not copy, reproduce, distribute, or use any materials without prior written permission.
9. Limitation of Liability
We take reasonable care to ensure our services are delivered to a high standard.
However, we do not accept liability for:
Indirect or consequential losses
Loss of income or employment opportunities
Errors or omissions on the website
Nothing in these Terms excludes liability where it cannot legally be excluded.
10. Third-Party Services
We may use third-party providers such as payment processors (e.g. Stripe) and booking systems.
We are not responsible for the policies, performance, or availability of third-party services.
11. Changes to Terms
We may update these Terms at any time.
Any changes will take effect immediately upon publication on this website.
Continued use of our services constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
For any questions regarding these Terms: