Course information

Highfield Level 2 Award in Conflict Management

Develop the skills to manage and resolve conflict professionally, with training focused on communication, de-escalation and real-world situations.

Course information

Highfield Level 2 Award in Conflict Management

Develop the skills to manage and resolve conflict professionally, with training focused on communication, de-escalation and real-world situations.

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Course overview

TThe Highfield Level 2 Award in Conflict Management is a nationally recognised qualification designed to equip learners with the skills to handle challenging situations in the workplace.

Conflict can arise in any environment, particularly in roles involving interaction with the public. This course provides practical strategies to recognise, manage and de-escalate conflict safely and effectively.

Delivered by experienced practitioners, the training focuses on real-world application rather than theory alone. You will learn how to communicate effectively, assess risk and respond appropriately in situations where emotions may be heightened.

This qualification is suitable across a wide range of industries and helps build confidence when dealing with difficult or confrontational behaviour.

How lessons work

Training is delivered through a combination of classroom-based learning, group discussion and scenario-based exercises. The course is typically completed over one day, with a strong focus on practical application.

You will explore real-life situations and develop strategies to manage them effectively, supported by experienced instructors throughout. Assessment is carried out through a multiple-choice examination.

Our approach ensures you leave with skills you can apply immediately in real-world environments.

What you’ll learn

You will develop the confidence and practical skills to recognise, manage and resolve conflict situations using effective communication and professional judgement.

Understanding the causes and stages of conflict

How to recognise warning signs and assess risk

Effective communication and de-escalation techniques

Managing behaviour professionally in challenging situations

Good practice for reporting and learning from incidents

Who is this course for?

This course is suitable for anyone working in a customer-facing role or environments where conflict may arise.

Individuals working in security or public-facing roles

Those dealing with customers, service users or the general public

People looking to build confidence in managing difficult situations

Anyone wanting practical skills to prevent and de-escalate conflict

Book your place now:


Testimonials

What our students say

  • Gave me the confidence to start working

    I came into the course with no experience in security and wasn’t sure what to expect. The training was clear, practical and easy to follow, and everything was explained in a way that made sense in real situations. By the end, I felt confident in what I was doing and ready to start applying for roles. The support throughout was excellent. Highly recommend to anyone starting out.

    Priti S. in London

    Highfield Level 2 Award for Security Officers in the Private Security Industry

  • Professional, supportive and highly knowledgeable

    I had the pleasure of being trained on a door supervisor course by Future Guardians. They were welcoming, clear and precise with their communication, and very accommodating to students from all walks of life. Open, honest and kind, they have vast knowledge in their field and I learned an incredible amount. I highly recommend them if you want to learn from the best in the security industry.

    Ben F. in Eastbourne

    Highfield Level 2 Award for Door Supervisors in the Private Security Industry

  • Proper training for real situations

    I’ve done training courses before, but this felt completely different. Everything was based on real-life situations rather than just ticking boxes. The instructors shared real experience and made sure everyone understood not just what to do, but why. It’s clear they genuinely care about standards and doing things properly. One of the best courses I’ve attended.

    Manny H. in Eastbourne

    Highfield Level 2 Award for Door Supervisors in the Private Security Industry

Testimonials

What our students say

  • Gave me the confidence to start working

    I came into the course with no experience in security and wasn’t sure what to expect. The training was clear, practical and easy to follow, and everything was explained in a way that made sense in real situations. By the end, I felt confident in what I was doing and ready to start applying for roles. The support throughout was excellent. Highly recommend to anyone starting out.

    Priti S. in London

    Highfield Level 2 Award for Security Officers in the Private Security Industry

  • Professional, supportive and highly knowledgeable

    I had the pleasure of being trained on a door supervisor course by Future Guardians. They were welcoming, clear and precise with their communication, and very accommodating to students from all walks of life. Open, honest and kind, they have vast knowledge in their field and I learned an incredible amount. I highly recommend them if you want to learn from the best in the security industry.

    Ben F. in Eastbourne

    Highfield Level 2 Award for Door Supervisors in the Private Security Industry

  • Proper training for real situations

    I’ve done training courses before, but this felt completely different. Everything was based on real-life situations rather than just ticking boxes. The instructors shared real experience and made sure everyone understood not just what to do, but why. It’s clear they genuinely care about standards and doing things properly. One of the best courses I’ve attended.

    Manny H. in Eastbourne

    Highfield Level 2 Award for Door Supervisors in the Private Security Industry

Testimonials

What our students say

  • Gave me the confidence to start working

    I came into the course with no experience in security and wasn’t sure what to expect. The training was clear, practical and easy to follow, and everything was explained in a way that made sense in real situations. By the end, I felt confident in what I was doing and ready to start applying for roles. The support throughout was excellent. Highly recommend to anyone starting out.

    Priti S. in London

    Highfield Level 2 Award for Security Officers in the Private Security Industry

  • Professional, supportive and highly knowledgeable

    I had the pleasure of being trained on a door supervisor course by Future Guardians. They were welcoming, clear and precise with their communication, and very accommodating to students from all walks of life. Open, honest and kind, they have vast knowledge in their field and I learned an incredible amount. I highly recommend them if you want to learn from the best in the security industry.

    Ben F. in Eastbourne

    Highfield Level 2 Award for Door Supervisors in the Private Security Industry

  • Proper training for real situations

    I’ve done training courses before, but this felt completely different. Everything was based on real-life situations rather than just ticking boxes. The instructors shared real experience and made sure everyone understood not just what to do, but why. It’s clear they genuinely care about standards and doing things properly. One of the best courses I’ve attended.

    Manny H. in Eastbourne

    Highfield Level 2 Award for Door Supervisors in the Private Security Industry

For questions about course suitability or work opportunities talk to our friendly team


Send us a message

For questions about course suitability or work opportunities talk to our friendly team

Send us a message

For questions about course suitability or work opportunities talk to our friendly team

Send us a message